FAQs

A: If you know the name or code of the product, use the ‘Search’ facility in the top right-hand corner of the screen. Alternatively, use the filter process to determine products which match your requirements – Gloves (top tab) / Sterile / Latex / 300mm etc.

 

A: Please contact us for information about when the product will be in stock or for a suitable alternative.

 

A: We accept payment by the following cards – MasterCard, Maestro, Visa, Visa Debit, Visa Electron, American Express, Diners Club & JCB.

 

Payments on your card / account statement will appear as “Nitritex Ltd”.

 

A: We use SagePay for all online payment processing. SagePay is fully PCI DSS Level 1 Compliant (which is the highest level of certification) and ensures your card details are processed in a safe and secure way. All payments via SagePay will go to an encrypted SSL connection which you should check is active by ensuring that the address bar of your web browser starts with "https://". You will be asked to tick the box to confirm your acceptance of our terms and conditions before filling in your card details.

 

A: We are constantly looking for ways to improve our site and our service, so if we have a sufficient need to offer an alternative method of payment we would consider offering a credit account option. If this sounds interesting to you then please use our contact us form to let us know.

 

 

A: When you pay for your online order you will be sent either to a successful payment page, which will notify you that your payment has gone through, or a failed payment page advising you of the steps you will need to take and/or the reason why your payment failed. You will receive a confirmation email confirming the status of your transaction.

 

If you are in doubt about the status of your order or have any questions about your payment, please contact us with all the relevant details and we will advise you.

 

A: All deliveries are via Parcelforce™ and are usually delivered by Next Day service. Orders under £65 have a £10 delivery charge, orders over £65 are free.

 

A: No. At present we only deliver within Great Britain and Northern Ireland.

 

A: Subject to stock availability and satisfactory receipt of payment, orders received before 12 noon are usually despatched the same working day. Orders and payments received after 12 noon will be processed on the next working day. (Working days are Monday – Friday, excluding statutory UK holidays.)

 

A: For orders and payments received before 12 noon, you will normally receive delivery the next working day. Orders and payments received after 12 noon will be processed on the next working day.

 

A: At Cleanroom Buyer we take great pride in our customer service and the quality of our products. In the unlikely event a faulty product is supplied, the lot number and batch number will allow us to trace the fault quickly at its source. You can return any faulty product supplied and we will provide a replacement immediately.

 

A: If goods are faulty or do not match your order, we will replace them at no extra cost to you. We will not accept returns of goods that match your order. contact us

 

A: Once you have registered, you are able to view previous orders in your account area. Products you previously purchased will also be highlighted on the Home Page in the 'Your Purchases' area.

 

A: Hand Specific gloves are usually sterile and sold in numeric sizes from 6.0 (smallest) through to 10.0 (largest) in 0.5 steps. Ambidextrous gloves (which fit either hand) are generally non-sterile and sold in sizes Extra-Small, Small, Medium, Large, Extra-Large etc.

Dimensions are covered under EN455: 2000 and EN374-1:2003.

 

A: Because of the inherent elasticity of Latex, the gloves provide exceptional tactility, very comfortable fit with excellent strength and barrier properties.

 

A: Nitrile has good elasticity exhibiting some memory and the gloves tend to conform to the shape of the wearer’s hands after a few minutes. Moreover, Nitrile gloves have inherently good puncture resistance, excellent tensile strength and, because they contain no Latex proteins, Type 1 Latex Allergy does not occur. As well as being very durable, Nitrile gloves generally provide greater protection to a wider range of chemicals and oils than Vinyl or Latex gloves.

 

A: Polychloroprene gloves have elasticity which is very close to that of Latex as well as providing a comparable fit. With a modulus (force required to stretch the glove) very similar to natural Latex, it is very comfortable to wear for long periods of time. Moreover, because Polychloroprene contains no natural Latex proteins, Type 1 Latex Allergy does not occur.

 

A: Whilst not quite as form-fitting and comfortable as Latex gloves, they contain no natural proteins to irritate the skin. Although softeners or plasticizers are used in Vinyl to give the gloves better elasticity for a good fit, Vinyl can only be stretched with difficulty and therefore lacks the greater elasticity of Latex. The cuffs are relatively baggy, compromising the barrier integrity and fit.

Vinyl gloves can be used as a general protection for short-term, non-critical applications, or where there is some need for cleanliness or minimal risk of contact with hazardous or infectious materials.

 

A: There are many differences between the two substances. The primary differences between Nitrile and Latex are as follows:

- Nitrile is a synthetic tri-polymer which displays similar characteristics to rubber once it has been vulcanized (a process where the latex film is heated and the combination of sulphur, accelerator and heat cause cross-linking of the rubber, giving strength and elasticity to the film).

- Nitrile has no natural rubber proteins and therefore eliminates the well-documented protein risks associated with natural rubber latex.

- Latex is made from the natural milky sap found in the rubber tree Hevea Brasiliensis.

 

A: No. Cleanroom gloves should be powder-free, extra-clean and specially packed to minimize contamination in the cleanroom environment. All BioClean™ branded gloves are suitable for cleanroom use.

 

A: We cannot speak for competitors, but we can confirm that NO animal products are used in the manufacture of any Cleanroom Buyer gloves.

 

A: The Product Code for all sterile items in the BioClean-D™ range of garments starts with S-. The outer carton clearly shows Sterile Product as a description. The irradiation sticker on the top left-hand corner of each bag will be red. The irradiation sticker is yellow prior to gamma sterilization and changes to red during processing. A Certificate of Irradiation is available showing the Lot No. and Carton No., confirming that the garments have been sterilized

 

A: A Sterility Assurance Level of 10-6 means that for every 1,000,000 items sterilized there may be one which contains bacteria that have survived the sterilization process. The SAL is a statistical probability that is used because it is impossible to prove that all bacteria have been killed during the sterilization process. In practice the theoretical degree of processing to achieve the desired SAL is determined and then routine processing is set at a higher level in order to achieve an “overkill”.

 

A: The most common method is using gamma irradiation whereby products are exposed to gamma radiation which is able to penetrate the packaging and kill all micro-organisms. Gamma processing does not cause any significant rise in temperature or leave behind any chemical residue. All our products are processed to a Sterility Assurance Level of 10-6.

 

A: This is not just because of the sterilization processing costs. Our standard non-sterile masks are made from polypropylene, which is a relatively inexpensive material. Unfortunately polypropylene degrades when it is sterilized by irradiation, seriously compromising its filtration performance. To obtain acceptable filtration performance after irradiation the masks must be made from the more expensive polyester which does not suffer the same reaction.

 

A: Sterile Gloves - show an expiry date on the packaging which is normally 3-5 years from the date of manufacture and remains sterile as long as the integrity of the packaging is not compromised or damaged in any way.

A: Garments - provided garments are correctly stored in the right conditions, they do not have a fixed shelf life.

 

A: We do – here are the sizes:

 

Sizes quoted are for BioClean-D™ disposable garments.

 

A: These are US (M)en and (W)omen sizes, for instance M6/M8 is the equivalent of UK 5.

 

A: Garments should always be stored in the original packaging in a cool, dry and well-ventilated area. Protect the garments from dust, direct sunlight, moisture, X-ray, and excesses of temperature. We recommend storage temperatures of between 5 and 35 degrees Centigrade

 

A: The method of garment disposal depends on how it has been used. If the garment is contaminated with a toxic compound or biological material that is covered by any disposal regulations, the garment must be handled in the same way as the contamination material itself. If the garment is not contaminated or has been decontaminated correctly, either landfill or incineration is a satisfactory means of disposal. Since ordinary aerobic or anaerobic decomposition processes in garments will not form any toxic products, they may be disposed of in any landfill, but breakdown in landfill will be very slow. Incineration is the optimum choice and since Polypropylene and Polyethylene only consist of hydrogen and carbon atoms, in an incineration plant only water and carbon dioxide are produced.

 

A: The garments are single use only and should not be re-used because they will have become contaminated during use; also, the opening of the zip cover flap may well destroy the coverall. Laundering BioClean-D™ garments destroys the CleanTough™ material causing delamination of the layers and considerable weakening of the structural strength of the garment.